Frequently Asked Questions
Where are your products made?
Our furniture pieces are crafted with precision and care by skilled artisans in our manufacturing facilities, ensuring the highest quality standards are met.
What materials are used in your furniture?
We use a variety of high-quality materials in our furniture, including solid wood, premium upholstery fabrics, genuine leather, and metal accents. Each material is carefully selected for its durability, comfort, and aesthetic appeal.
Do you offer customization options?
Yes, we understand that every home is unique. We offer customization options for certain products to meet your specific design preferences and requirements. Please contact our team for more information on customization options.
Do you offer delivery and assembly services?
Yes, we offer delivery and assembly services for your convenience. Our team will ensure that your furniture is delivered and assembled with care, allowing you to enjoy your new pieces hassle-free.
Do you offer design consultations?
Yes, we offer design consultations to help you create the perfect living space. Our experienced design team can provide personalized recommendations and guidance to bring your vision to life. Contact us to schedule a consultation appointment.
What is your return policy?
We want you to be completely satisfied with your purchase. If for any reason you’re not happy with your furniture, please contact us within +6281-22500-4443 days of delivery to arrange for a return or exchange. Please note that certain terms and conditions may apply.
Do you have a showroom where I can view your products?
Yes, we have a showroom located Jl. Tumpang Raya No. 54, Gajahmungkur District, Semarang City, Central Java 50232, Indonesia, where you can view our curated collection of furniture pieces in person. Our knowledgeable staff will be happy to assist you and answer any questions you may have.
Are your products covered by a warranty?
Yes, our products are covered by a warranty against manufacturing defects. Please refer to the warranty terms and conditions for more information on coverage and exclusions.
What payment methods do you accept?
We accept various payment methods, including credit/debit cards, bank transfers, and cash payment. You can choose your preferred payment method during the checkout process.
How can I contact customer service?
Our customer service team is here to assist you with any questions or concerns you may have. You can reach us via email at tomei.smg@gmail.com or by phone at +6281225004443. Alternatively, you can visit our showroom during business hours for in-person assistance.
Tomei by Forme Furniture emerges as a distinguished secondary brand under the esteemed umbrella of Forme Furniture. It embodies a legacy of refined craftsmanship, offering a bespoke collection that epitomizes luxury, sophistication, and timeless elegance. Our vision at Tomei by Forme is to enrich living spaces worldwide with meticulously crafted furniture pieces that evoke a sense of grandeur and elevate everyday living.
Driven by a passion for excellence, our mission is to curate an exclusive range of furniture that harmonizes impeccable design with superior quality, setting new standards of opulence and comfort. Tomei by Forme Furniture is the epitome of refined luxury, where every piece tells a story of artistry, heritage, and unparalleled craftsmanship. It exudes an aura of sophistication and prestige, inviting discerning individuals to indulge in the finer things in life. Each furniture piece crafted under the Tomei by Forme banner is a masterpiece of precision and attention to detail. Our skilled craftsman use time-proven techniques and use the finest materials to create furniture that will last. Our curated collection encompasses a diverse range of furniture, including exquisite sofas, elegant dining sets, luxurious beds, stylish storage solutions, and more. Tomei by Forme Furniture is not just a brand; it’s a testament to the pursuit of perfection and the celebration of timeless elegance. With a rich heritage of craftsmanship and a commitment to excellence, we invite you to embark on a journey of luxury and refinement with Tomei by Forme.
